In-house average weekday ridership for September was 3,003, up by 2.14% from last year. Supplemental providers average weekday ridership was 419, up by 18.36%. Combined in-house and supplemental providers average weekday ridership was 3,423, up by 3.92%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 16,153 boardings, up 6.24% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.91% for September. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.53%. On-time performance for trips with a desired arrival time was 57.89% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 93.78% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of September, Handi-Van operated 71,975 trips including 7,926 trips that were longer than one hour in trip time. The analysis found that 71.06% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 827 or 10.43% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,467 or 18.51% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 82.77% for September, up by 8.24% from last year.
Over the month of September, reservationists answered 32,150 calls. Of those calls, 96.58% were answered within 3 minutes, and 99.59% were answered in 5 minutes.
| September FY2026 |
September FY2025 |
% Change FY 25 to 26 |
3 Month FY2026 |
3 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 90,333 | 84,327 | 7.12% | 274,947 | 258,794 | 6.24% | |
| Average Weekday Ridership | 3,423 | 3,293 | 3.92% | 3,412 | 3,243 | 5.22% | |
| Unique Riders During the Month | 5,771 | 5,470 | 5.50% | 5,723 | 5,496 | 4.12% | |
| Cost per Revenue Hour | $118.58 | $114.82 | 3.27% | $118.60 | $115.97 | 2.27% | <= $90 |
| Cost per Passenger Trip | $56.16 | $54.00 | 4.00% | $55.65 | $54.19 | 2.69% | <= $39 |
| Cost per Revenue Mile | $8.18 | $7.97 | 2.63% | $8.15 | $8.01 | 1.75% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.11 | 2.13 | -0.69% | 2.13 | 2.14 | -0.41% | >= 2.2 |
| Farebox Recovery | 2.68% | 3.12% | -0.44% | 2.96% | 3.18% | -0.22% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.86% | 76.52% | 0.34% | 77.44% | 77.28% | 0.16% | |
| Early Arrivals (> 10 Minutes) | 0.61% | 0.82% | -0.21% | 0.66% | 0.86% | -0.20% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.03% | 0.00% | 0.04% | 0.05% | -0.01% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.91% | 88.13% | -0.22% | 88.82% | 89.02% | -0.20% | >= 90% |
| On-Time and All Early Arrivals | 88.53% | 88.95% | -0.42% | 89.48% | 89.88% | -0.40% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.16% | 0.88% | 0.28% | 0.94% | 0.75% | 0.19% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 57.89% | 55.65% | 2.24% | 58.20% | 53.72% | 4.48% | > 90% |
| Comparative Trip Length Analysis | 71.06% | 72.32% | -1.26% | 73.77% | 73.82% | -0.05% | 50% |
| Excessive Trip Length | 10.43% | 10.04% | 0.39% | 9.10% | 9.36% | -0.26% | 1% |
| No Show / Late Cancellation Rate | 4.14% | 4.21% | -0.07% | 4.05% | 4.05% | 0.00% | < 5% |
| Advance Cancellation Rate | 19.56% | 19.93% | -0.37% | 20.04% | 20.11% | -0.07% | < 15% |
| Missed Trip Rate | 1.45% | 1.12% | 0.33% | 1.17% | 0.96% | 0.21% | < 0.5% |
| Complaints per 1,000 Trips | 2.75 | 2.44 | 12.70% | 2.25 | 2.22 | 1.35% | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.59% | 98.78% | 0.81% | 99.38% | 99.56% | -0.18% | 99% |
| Vehicle Availability | 82.77% | 74.53% | 8.24% | 82.68% | 74.38% | 8.30% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
